Our delivery charges in Nairobi are KES 300 at a flat rate. If you are outside Nairobi, the cost is still KES 300 for all products less than ten kgs. For products surpassing 10 kilograms’s the customer will be charged an extra Ksh 50 for every Kilogram.
The delivery takes 24 hours to 48 hours depending on your location. However, if you are withing Nairobi, you get to enjoy same day delivery.
PS: We use EMS Posta for all our deliveries.
Once you place your order, our customer support team goes through it, sends you an instant email confirming the same and then plans a phone call to notify a customer on the same and inquire from the customer the most convenient time for delivery.
Yes. We usually attach to your order the invoice and the receipt. The invoice guides the customer on the total amount they are supposed to pay together with our pay bill number.
A wishlist is an eCommerce feature that we’ve integrated to allow you to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.
Jazacart offers a 7-day return policy for products we sell directly.
If something goes wrong with any product and you notify us within seven days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.
If the product received is wrong, you are not supposed to break the seal, otherwise when the seal is broken the product becomes Void thus cannot be returned.
After seven days, our return policy expires, and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at [email protected], and we will try to help if we can.
If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.
However, if the service center is not in your location, you may choose to contact Jazacart.com.
Please note that you will be responsible for the shipping cost and cost of repair (where the manufacturer’s warranty does not cover the defect). Jazacart.com will not replace or issue the refund for items that fall into this category.
For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund.
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