Frequently Asked Questions


What Shipping Methods Are Available?

For Local deliveries within Nairobi, we will send a delivery person to your said location. For deliveries outside Nairobi (Rest of Kenya), we will send using courier services.

Do You Ship Internationally?

Not at the moment. We are doing shipping for orders within Kenya.

How Long Will It Take To Get My Package?

We have same day delivery for local orders (within Nairobi) and overnight deliveries (within 24 hours) for other deliveries countrywide.


What Payment Methods Are Accepted?

1. Cash 2. Mobile Money using our MPESA Paybill number

Orders & Returns

How do I place an Order?

1. Go to our website www.jazacart.com 2. You can browse through the various categories to see the products available or search for a specific item on the search bar. 3. Once the item has been displayed on the screen, click on "Buy Now" and you will be required to input your shipping details i.e Name, Address and Contact. 4. After that, click on "Checkout" so as to complete your order. 5. With this done, we will contact you once we receive your order to arrange for delivery.

How Can I Cancel Or Change My Order?

You can contact us via phone on +254795542559 and we will either change or cancel your order.

Do I need an account to place an order?

No. However, we prefer you create an account so as to make updates on new products and future purchases easier since you will not need to input your details every single time. Having an account also helps you trace your previous orders efficiently.

How Can I Return a Product?

You can contact our customer service via phone on +254795542559 and we can make arrangements as required.
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