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Faqs jazacart help

Jazacart Customer Care

Look up your question by issue type

Download Jazacart App

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Product & price
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Orders
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Payment
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Returns
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Delivery
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Other Questions
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Jazacart Online
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Google play store

How to Download the APP?

Where to download the app?

1. Go to play store

2. Search Jazacart Online

3.Click install now

How to sign Up

  1. Click sign up enter your name,and email
  2. A verification link will be sent to you email
  3. Click on the verification link to activate
product and services

Are all you products on Jazacart Original and Genuine

Yes: we are committed to offering our customer 100% genuine & original products

How can i find the right product on Jazacart?

You can start by clicking on the Category menu on the left side of the website, then select a category name that you prefer. This shows all products we have in that category. Alternatively, search the product from such bar on top.

Are the prices on Jazacart negotiable?

Price  on Jazacart are not negotiable?

How do I know if a product comes with warranty?

Jazacart provides you with a chance to return the product within 7 days after delivery. If the warranty is offered on a product, a warranty sticker will be displayed on the product.

How can I claim warranty for my product?

Fill the warranty Form to be provided by manufacture

How can I claim warranty for my product?

Fill the warranty Form to be provided by manufacture

I lost my warranty Card?

Even if you’ve lost your warranty card, you can still claim warranty

How can I claim warranty for my product?

Fill the warranty Form to be provided by manufacture

payment

How do i pay on Jazacart?

We only often two payment methods

1.Cash on Delivery(local delivery)

2. Mpesa (for both local & G4s orders)

What is Cash on Delivery(COD)?

You can pay in cash to the delivery agent

delivery

How do i place an order?

Shopping on Jazacart is easy! Once you have found the product you want to buy, just the following steps

1.Click on “Buy now “, to add this product to your cart.

2. Click on “cart” in the top right corner

3.Enter your shipping/Billing information

4.Click on “confirm order” to proceed to the payment portal & Complete your order

Once your order is placed, We will either automatically confirm it by call/SMS  0795 542 559

How quickly can i get my order?

We do our best to get your orders within the same day if you are located in Nairobi and 24hrs  outside Nairobi through G4s corrier

Why am i having Trouble placing Products in the Cart?

If you are having a problem placing an order on the website plz contact us for assistance :07955425559

How long does it take to receive my product?

We offer same-day delivery for orders within Nairobi and 24hrs for orders outside Nairobi

what are delivery charges?

Delivery charges are the cost undertaken by Jazacart to deliver an order i.e rider changes. We offer 200 for orders within Nairobi & 300 for orders outside nairobi

others faq

How can I add a new address to my account?

Login  to your existing account then click address to add new address

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about orders

I have forgotten the password to my Jazacart How do i access my account?

1.Click Register or login at the top your side of your screen.

2.Click forgot password to reset

3. A link will be provided to your email to change the password

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